Shipping policy

Shipping Policy

Thank you for shopping with HAZELANDSAGE. Here's everything you need to know about how we get your order to you.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been placed, and a second notification when your order has shipped.

Shipping Rates

We offer a flat rate of $4.99 on all orders within the United States.

Delivery Time

Once shipped, orders typically arrive within 7–15 business days. Please note that delivery times are estimates and may vary depending on your location and carrier availability.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery status through the carrier's website. If you have not received tracking information within 5 business days of placing your order, please contact us at support@hazelandsage.shop.

Possible Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to high order volume, weather conditions, carrier disruptions, or other circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. HAZELANDSAGE is not responsible for orders delivered to an incorrect address provided at checkout. If you realize you've entered the wrong address, contact us immediately at support@hazelandsage.shop. We will do our best to make corrections, but we cannot guarantee changes once an order has been processed.

Contact Us

If you have any questions about your shipment, please reach out to us at support@hazelandsage.shop. We typically respond within 1–3 business days and are happy to assist.