Return & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return Window

You have 30 days from the date your order is delivered to request a return.

Item Condition

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.

How to Start a Return

Email us at support@hazelandsage.shop with your order number and the reason for your return. Our team will respond within 1–3 business days with return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to process and post the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us at support@hazelandsage.shop within 7 days of delivery. Include your order number and a photo of the item, and we will make it right at no cost to you — either with a replacement or a full refund.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Items marked as final sale or clearance
• Intimates, swimwear, and bodysuits (for hygiene reasons)
• Gift cards

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or style, please return your original item for a refund and place a new order.

Contact Us

For any questions about your return or refund, reach out to us at support@hazelandsage.shop. We're happy to help.