FAQ

Frequently Asked Questions

1. How long does it take to process my order?

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

2. How long will delivery take?

Delivery typically takes 7–15 business days depending on your location. Please note that delivery times may vary slightly during peak seasons or holidays.

3. How much does shipping cost?

We offer a simple $4.99 flat-rate shipping on all orders — no surprises at checkout, no matter how much you buy.

4. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website. If you haven't received your tracking info within 3 business days of ordering, please contact us at lakomyknoch598@hotmail.com.

5. What is your return policy?

We want you to love what you ordered. If you're not satisfied with your purchase, please reach out to us within 14 days of delivery and we'll do our best to make it right. Items must be unworn, unwashed, and in their original condition. Contact us at lakomyknoch598@hotmail.com to start a return.

6. Is it safe to pay on your website?

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment information is fully protected and never stored on our servers.

7. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as other secure payment options available at checkout.

8. I haven't received my order — what should I do?

If your estimated delivery window has passed and your order hasn't arrived, please check your tracking information first. If the issue persists, contact our support team at lakomyknoch598@hotmail.com or call us at 206-336-2714 and we'll investigate right away.